Bookings taken over the phone or via email are a contract between the customer and the company (Exverminate Limited).
Exverminate Limited may also refer to themselves as “we” or “us” within these terms and conditions.
Parking & Toll charges
PLEASE NOTE: If parking is not provided by the customer, parking costs will be added to the bill. Any toll/ congestion charges will also be added to the bill.
Average house sizes based on number of bedrooms are used when we quote over the phone or email. Exverminate Limited reserve the right the amend quotation based on the size of the property upon inspection or survey or should the customer’s requirements change.
In high levels of infestation where our standard service may not be the most appropriate treatment we will advise and recommend the best service and the cost of doing this. As a customer you are within your right to decline an upgraded service but you will be charged should you choose to cancel the agreed service arrangement. For further details please call the office landline.
We reserve the right to use information in these calls to resolve any problems. At the time a booking is made this is a contract between us and the customer.
The customer must give us and our representatives access at the time and date agreed and prepare the property as described when booking the service. If keys are provided they must open and close all locks without any special efforts or skills. Failure to give us access will result in a cancellation/ reschedule fee of £75 for a 1 man team or £190 for a 2 man team (depending on treatment type) .
Exverminate Limited cannot be held responsible for triggering any alarm systems. The customer must provide adequate information on disabling and resetting alarms and locks on the premises.
Customers are required to aid the technician in finding parking if necessary. Permits must be provided to the visiting representative if applicable, all parking costs/ toll charges will be added to the bill and borne by the customer.
Exverminate Limited accept the following types of payment:
- Bank Transfer (only if agreed with the Office)
- Card (American Express is NOT accepted)*
Exverminate Limited offer payment terms of 7 days to Account Customers (unless stated otherwise).
* 2% Additional Fee if paying by card.
Cancellation & Deposit Policy
Deposits are NON-REFUNDABLE.
All cancellations incur a charge of 50% of the treatment price.
Making an appointment over the phone or by email is a binding contract between the customer and Exverminate Limited, in order to cancel you must do so by either email or over the phone with more than 24 hours’ notice. Last minute phone calls or emails will not be accepted and cancellation fee of the full amount of the job will apply.
Please note our current minimum call out charge is £75.
If we arrive and you do not require our services, this includes if the problem is not a pest or it has been wrongly identified, this call out charge is payable.
We understand that at last minute things can change and you may not be able to make the appointment, so we are happy to wave the cancellation charge providing the job is re-booked within 7 days (please note: this does not apply for free of charge follow-up visits. You will be charged cancellation for follow-up visits if we are notified of cancellation later than 24 hours before the booking).
These terms and conditions are binding and Exverminate Limited will invoice cancellation fees if necessary. Failure to pay cancellation fees within 7 days will mean the debt will be passed to our debt recovery specialists, in this case, the third party recovery agents exercise the right to also recover their costs which will increase the charge significantly.
Cancellation fees apply to the following:
- No show by customer at visit date/time of technician.
- Customer cancellation.
Emergency jobs must be pre-paid in full or part paid if agreed. The full payment acts as a deposit and the full fee is therefore NON-REFUNDABLE in any case. (Note: Unless for unforeseen circumstances we are a fault for not attending in the allocated day).
Once a treatment has been carried out there are no grounds for a refund. We carry out treatments at the customer request. Treatments cannot be ‘un-done’ without significant cost (often more than the treatment itself).
If a customer has a problem with any of the work we have undertaken they are politely asked to voice all concerns in an email to – firstname.lastname@example.org
Our policy is to respond within 7 working days.
If necessary we will investigate all claims and complaints in order to present the best possible rectification. Any damage caused by us will be paid for ONLY if contractors/ materials are ordered through or accepted by us PRIOR to rectification works.
Anything beyond the above will be done through our insurance, a copy of which can be seen at the bottom of the page.
Treatment terms and conditions are provided with the job report (usually emailed).
Subject as mentioned, Exverminate Limited cannot guarantee that further infestations will not occur in the treated property. In the event of the customers pest control problem not being solved after one visit we will return after 30 days once only at a reduced cost to remedy any defects which are found. However any further visits will be charged at the full rate unless otherwise specified in the written quotation. The company guarantee does not cover any reoccurring pest problem, i.e. separate infestation from original problem or transferred to non treated rooms. The guarantee shall be null and void if the customer refuses the pest controller to treat any possible infected areas in or outside the property.Any temporary repairs, defects due to fair ware and tear. The replacement of lamps and fuses or any cause beyond their control. If any repairs, alterations or additions to the equipment, instillation and/or apparatus are carried out by any person who has not been specifically authorized by the company, then the guarantee shall be null and void.
Programme of work
Every effort will be made to meet the requirements of the customer but no guarantee can be given of the date of commencement or completion of the work. The company accepts no responsibility for any delay in the execution of the work, or damage or inconvenience caused due to the labour disputes, fire, accident, non delivery or shortage of materials or other causes beyond the company’s control. Occasionally the company’s attempts to solve a pest problem will be unsuccessful. Provided that the companies decision to attempt the work was made in good faith, all the time spent and materials used in conducting such work will be charged for at normal rates if unsuccessful.
Any repeat visit made by the customer out of the companies working hours or unscheduled visits will be classed as emergency appointments and will be charged at an extra cost to the original treatment price. Our minimum charge for said appointments is currently £35. All efforts will be made to book scheduled appointments with a time convenient to the customer but we cannot guarantee this.